Tag: rbac

Most MSPs treat client portals as an afterthought — something bolted onto a ticketing system or hidden behind a SaaS dashboard the client never logs into anyway. That's a missed opportunity. A well-designed client portal reduces support calls, builds trust, and makes your operation look significantly more professional. The question is whether you want to pay a per-seat SaaS vendor to host that access, or whether you'd rather own it.

Most MSPs are running two separate tools to do one job. There's the IT documentation platform — IT Glue, Hudu, or something homegrown — and then there's the password manager: Passportal, 1Password Teams, Keeper, or Bitwarden for Business. Two subscriptions. Two per-seat fees. Two places to look when a technician needs the admin credentials for a client's firewall.